Shipping Policy
Where is my order shipped from?

We provide USA & Europe shipping! USA orders will be shipped from the US warehouse nearest to you, Europe orders will be shipped from Germany and carried by DHL, FedEx, UPS, USPS, DPD, or Registered postal service according your address. Following is the estimated delivery time for reference.

Free shipping For USA & Europe Orders:

Please note that due to the impact of COVID-19 or other force majeure factors, the shipping time may be delayed, but please rest assured that we will try our best to speed up the order processing time and closely track the shipping process for you.

Order Processing Time
All our order are processed and shipped out within 24 hours (excluding weekends and holidays).
After the order is shipped out and received by the carrier, we will update you by email with tracking number which you can keep trace of your package and see the estimated delivery date.
Please allow 24-48 hours for the tracking information to update.

Shipping Address Change
If you would like to change the shipping address for your order, please contact us by email at support@aliroen.com with the new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

Returns, Refunds, and Exchanges
We provide a 30-Day Returns Service after delivery, If you are not satisfied with the item you bought or change your mind, please contact us for a return shipping address and ship all the items back to us for a refund in their original package.

For more details of the return policy, please visit our Return Policy